For quality testing and getting the feedback of customers, nowadays all of the food chains and restaurants have a survey system. Through the survey, the quality of service and food can be known from the customers. It will also help the restaurant owner improve the quality of service and customer satisfaction.
The reviews from the customers are recorded in the online database, and the management team can take action if there is any odd prevailing. Jack in the box has been running a survey for every customer for a long time. The focus of the panel survey on JackListens is on the opinions on the food and drinks, the quality of the environment, the price-performance ratio and the service. In addition, customer annoyances and the readiness to recommend flowed into the overall assessment. All fast food chains of Jack in the box is included, with at least 100 customers each. This applied to all of the chains of this restaurant.
The best survey, however, is pointless if it is not evaluated and traded according to the results. All findings of the surveys are brought together and collected. Comprehensive statistical programs are available for this, but often a simple Excel sheet is enough to systematically evaluate the data. From the findings of the survey then concrete improvement measures can be derived. Only then will the analysis bring with it the corresponding benefits. When formulating the measures, attention must be paid to the appropriate wording. It is not enough to say “The service has to get better”. Why does it have to get better? In what way speed and friendliness? To what extent? What needs to be done? Who is responsible? Who controls the result? These are all questions
There are already numerous questionnaire templates that you can use to orient yourself. These can then be adapted to suit your mood, supplemented or shortened and adapted to the needs of each restaurateur. Often it is also advisable to ask for help from an experienced catering consultant if you are confused. You should know the strengths and weaknesses of the individual questions and formulations and help to optimally adapt the questionnaire to the needs. You should also support the evaluation. It is also advisable to ask not only a certain group of customers but all guests and ask them to provide simple statistical information, such as male or female, age, etc., specifically. However, too detailed questions about the person should not be asked, since otherwise potential informants are quickly deterred. So you get an overview of the different groups of guests and can evaluate, which for example in which age group is good and in which less well arrives.
Jack Survey Hq 